Billing and Cancellation Policy
Last updated: 2026-10-30
Plans
Free: R0/month, a limited number of finalised invoices per calendar month (shown in Settings, Billing), unlimited drafts, customers, and items, full access to your historical financial records regardless of plan. Starter and Professional: billed monthly, unlimited finalised invoices plus additional benefits, see Pricing for current details.
Introductory pricing
Some subscribers who join during Butha's early launch period may be offered an introductory price on Starter or Professional. Where offered, that price is locked in for as long as the subscription remains continuously active. If such a subscription is cancelled and later reactivated, it resumes at the then-current standard price, not the original introductory price.
Billing cycle
Starter and Professional are billed monthly in advance, in South African Rand, via our payment provider (Paystack). Your subscription renews automatically each month until cancelled.
Cancellation
You can cancel any time from Settings, Billing, no need to contact support. Cancellation takes effect at the end of your current billing period, you keep full access to your plan until then. After that, your account moves to the Free plan, your historical invoices, payments, and receipts remain fully intact and accessible.
Failed payments
If a renewal payment fails, your subscription enters a short grace period during which your existing data and plan features remain accessible, we'll show a billing-issue notice and ask you to update your payment method. If payment isn't resolved, your account moves to the Free plan's limits going forward, nothing already recorded is deleted, hidden, or altered.
Refunds
We don't offer prorated refunds for a mid-cycle cancellation, you keep access through the end of the period you've already paid for. If you believe you were charged in error, contact us and we'll look into it.
Contact
Billing questions: mokgere@catalyzenow.co.